We hope that you will be delighted with all the goods you receive. If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 7 days of the original purchase of the product/products.
You may be eligible for a refund if the product was purchased in the last 7 days and the product is in its original condition, original packaging and has not been used
Before you return a product, please make sure that:
If the goods have been approved for return, we will contact you and arrange for our couriers to collect the item from you.
Returns will be subject to the inspection of the returned item which will be refunded if the conditions are met.
Cost of the transport for the refund will be for your account, unless it is found to be a manufacturing defect or if you received an incorrect item.
In the event that you prefer to use your own courier company or to post the goods we will only accept responsibility once we physically receive the goods at our warehouse.
In the event that you elect to return the goods to us via this channel all risks will be for your account.
If the postal service or courier company (other than our own courier company) loses the returned parcel the onus will be on the sender to resolve the issue of the lost parcel.
If you have any questions on the returns procedure or you are not entirely satisfied with the service which you have received, please contact us on:
Gauteng: +27 (0) 12 943 6189 | Cape Town: +27 (0) 21 206 7822
Business Hours: Monday to Friday from 08:00 to 16:30pm
