Privacy Policy
At PLC Technologies, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure, professional, and legal manner. This policy outlines how we collect, use, and protect your data in alignment with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
To provide expert technical guidance and efficient service, we collect information when you request a quotation, place an order, or engage with our technical team. This includes:
- Identity Information: Full name, company name, and job title.
- Contact Details: Work email address, telephone numbers, and physical/delivery addresses.
- Technical Data: Purchase history, hardware specifications, and project requirements.
- Financial Data: VAT numbers and billing information. (Note: We do not store credit card details on our servers).
- Digital Data: IP addresses and browsing activity on our website to improve user experience.
2. How We Use Your Information
We use your data strictly to enhance your experience before and after purchase:
- Order Fulfillment: Processing transactions and coordinating nationwide delivery.
- Technical Support: Maintaining records of your system components to provide accurate troubleshooting and compatibility advice.
- Communication: Updating you on order status, stock availability, or critical manufacturer product notices.
- Legal Compliance: Meeting tax and industrial regulatory requirements.
3. Information Sharing & Third Parties
We do not sell or trade your personal information to third parties for marketing purposes. Data is only shared with authorized partners essential to fulfilling our service to you:
- Logistics Partners: Sharing your delivery address and contact person with our couriers.
- Authorized Manufacturers: Sharing necessary details with partners like Delta Electronics for warranty registration and specialized technical support.
- Professional Services: Contracting with secure platforms for email management and website analytics. All such providers are contractually bound to uphold our high privacy standards.
4. Data Security & Encryption
We take all reasonable technical and organisational steps to protect your personal information against loss, misuse, or unauthorized alteration.
- Secure Transfers: We use industry-standard encryption technology (SSL/TLS) for data transfer on our website.
- Network Security: Our systems are protected by firewalls and access controls to ensure your data is kept under “digital lock and key.”
5. Your Rights: POPIA Compliance
Under South African law, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Update or correct any inaccurate or outdated information.
- Delete: Request that we delete your personal data (subject to legal record-keeping requirements).
- Object: Opt-out of any direct marketing communications at any time.
- To exercise these rights, please contact our Information Officer. Please allow 1–2 weeks for processing.
6. Cookie Policy
Our website uses cookies to simplify your navigation. These small data files remember your preferences (such as your regional branch) and help us analyze site traffic. We never use cookies to store sensitive information like passwords or financial data. You may disable cookies in your browser settings, though this may limit site functionality.
7. Protecting Minors
PLC Technologies is a B2B industrial supplier. We do not knowingly collect information from individuals under the age of 18. If we become aware that such data has been collected, it will be immediately purged from our systems.
8. Policy Updates
As we introduce new technical services or as regulations evolve, we may update this policy. Any changes will be posted immediately on this page and will take effect upon publication.
If you have any questions regarding your privacy, please reach out to us: Gauteng: 012 943 6189 | Cape Town: 021 206 7822