OUR RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from PLC Technologies itself and from Third Party Sellers.
Certain parts of this Policy do not apply to Unboxed Deals or used products, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.
This Policy forms part of the PLC Technologies Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Eligible items returned within 30 days of purchase qualify for a full refund (less shipping charges). PLC Technologies has the option to accept returns of products 30 days after the date of purchase and such returns are subject to a restocking fee of up to 20%. Software is not returnable if opened. PLC Technologies will not accept returns of products that were modified by a customer. All custom orders are non-returnable and non-cancelable.
REPAIR SERVICE: We offer a repair service for our products. Please call, FAX, or e-mail to request a Return Material Authorization (RMA) number and routing instructions. Shipping charges and any duties, taxes or brokerage fees are the customer's responsibility.
RETURN AND REPAIR CONTACT INFORMATION
Tel: +27 (0) 82 458 5881
FREQUENTLY ASKED QUESTIONS
(1) package your products safely and securely for protection during transit;
(2) clearly mark your return reference number on the outside of the parcel;
(3) include all accessories and parts that were sold with the product.
(1) it is undamaged and unused, with the original labels and stickers still attached;
(2) it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples;
(3) it is not a unboxed deal or used product;
(4) it is not missing any accessories or parts;
(5) you log a return on the Website within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
(1) faults resulting from normal wear and tear;
(2) damage arising from negligence, user abuse or incorrect usage of the product;
(3) damage arising from electrical surges or sea air corrosion;
(4) damage arising from a failure to adequately care for the product;
(5) damage arising from unauthorized alterations to the product;
(6) where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you;
(7) and in relation to Unboxed Deals or used products, signs of handling and/or repackaging.
You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period. Where you request a repair / replacement of an Unboxed Deal or used product and a repair is not possible, we will see if we have a replacement Unboxed Deal or used product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit / refund you. A product in perfect condition (that is not an Unboxed Deal or used product) is not the same product as an Unboxed Deal or used product. This is why Unboxed Deals and used products are discounted, compared to products in perfect condition.
You can do so by logging a return on the Website, and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. PLC Technologies is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair / replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.
PLEASE NOTE: Unboxed Deals and used products do not have extended supplier warranties and this will be made clear on the product description page.