How to Buy
Let’s face it – any supplier can sell you a product, but only PLC Technologies South Africa backs up its business with an unusual level of performance, urgency and accountability. From the selection of the product to the determination of where to buy, we want the choice to be yours. You can purchase from us directly, or through a network of over 97 Distributors and Channel Partners located world-wide.
You are always welcome to contact our free Technical Support team before or after the sale, or reach out to your local Distributor for support and service. Regardless of how you prefer to purchase, we believe we are responsible for providing solutions and advice you can depend on. Every process, every product, every call and every day presents endless opportunities to improve your business and to become your most preferred supplier for Industrial Automation and Power Management products.
Orders may be placed by any of the following methods
24 hours a day, 7 days a week
Phone: Our Customer Service Representatives will take your order from 8:00 AM until 16:30 PM (South Africa), Monday through Friday at +27 (0) 12 004 1730
Customer Service Department – firstname.lastname@example.org
Technical Support- email@example.com
We accept Visa, Mastercard, COD (South Africa only) , or you may establish an open account. Our terms are Net 30 days upon credit approval, however all orders outside of South Africa must be prepaid. A Purchase Order number and confirming copy are required on all Net 30 Orders, and we reserve the right to require documentation on all orders. You may also arrange to transfer/wire your prepayment. Please contact us for details.
Review our Purchase Order Terms and Conditions.
All prices shown are in South African Rand (ZAR), and orders will be invoiced at the price prevailing on date of shipment. We are unable to guarantee price for the life of the catalog.
All prices on our website or any other form of communication (Quotation, Email or Verbal) are exclusive of South African VAT (15%). VAT for orders received within South Africa must be paid before delivery. VAT charges for international orders received will be (0%) VAT rated on Tax invoice.
Most products are stock items and will be shipped within 24 hours (FOB Shipping Point). Prepaid orders placed by mail, large quantities, or custom orders may take longer. Domestic orders are shipped the best/most economical way. Express delivery is available by DHL, Skynet or UPS. Shipments via other carriers will be sent freight collect with valid account number. COD orders will be sent via the best way with the appropriate COD charges added. International orders will be shipped DHL or UPS where available unless you provide an account with another carrier. Some orders may be shipped via US Mail or Parcel Post. Duties, taxes and brokerage fees are the recipient’s responsibility.
We want you to be happy with your purchase.
If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from PLC Technologies itself and from Third Party Sellers. Certain parts of this Policy do not apply to Unboxed Deals or used products, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging. This Policy forms part of the PLC Technologies Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Eligible items returned within 30 days of purchase qualify for a full refund (less shipping charges).
PLC Technologies has the option to accept returns of products 30 days after the date of purchase and such returns are subject to a restocking fee of up to 20%. Software is not returnable if opened. PLC Technologies will not accept returns of products that were modified by a customer. All custom orders are non-returnable and non-cancelable.
We offer a repair service for our products. Please call, FAX, or e-mail to request a Return Material Authorization (RMA) number and routing instructions. Shipping charges and any duties, taxes or brokerage fees are the customer’s responsibility.
Return and Repair Contact Information:
Telephone Number: +27 (0) 12 004 1730 Email: firstname.lastname@example.org
All orders must be prepaid in South African Rand (ZAR) . You may use MasterCard, VISA or wire transfer funds. Send invoice payments to: email@example.com. Orders will be shipped DHL or UPS where available. Call or email our Customer Service Department for a quote on total charges. Other Freight Services, if available, will be sent freight collect. Any customs charges including, duties, taxes, and brokerage fees are the sole responsibility of the recipient. If you have a preferred broker, please specify when ordering.
Some names and words are trademarks of their respective owners. Most products comply with FCC Part 15, Class A. If you have any questions on a particular product, please contact PLC Technologies Technical Support Department. Specification sheets are available on all products. Instruction manuals are also available, some at a nominal fee.
Businesses wishing to set up an open account with PLC Technologies can download the business credit application below. Please note the following when submitting the credit application:
(1) Check the credit application to be sure all required information is included. Your complete answers to all questions will enable us to expedite the processing of your order.
(2) All credit applications must be signed by a principal owner, partner, or officer of the corporation or company
(3) If you wish to attach your own credit reference sheet, please ensure all information is up to date in order to allow for the shortest time possible for account establishment
(4) Time for account set up is typically 72 hours from the time of credit application submission. If initial orders require a quicker turnaround a credit card is recommended for payment.
Download a local credit application: Document to Follow
Email Credit Application forms to: firstname.lastname@example.org